Terms of Service

**Introduction

Welcome to CJ Performance Healthcare. These Terms of Service (TOS) govern your access to and use of our website and services. By accessing or using our services, you agree to be bound by these terms.

**1. Services Provided**

CJ Performance Healthcare provides injury rehabilitation (in-person and virtual), sports massage, and personal training (in-person and virtual). These services are provided by qualified graduate sports therapists with the skills to assess and treat clients effectively.

**2. Eligibility**

To use our services, you must be at least 18 years old. By using our website or services, you confirm that you meet this eligibility requirement.

**3. User Responsibilities**

You are responsible for ensuring the accuracy of all information provided, especially medical records and health history. Providing accurate information helps us offer the best possible care and services. You are also responsible for maintaining the confidentiality of your account details.

**4. Data Privacy**

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

**5. Payment and Fees**

We accept both online and in-person payments. Refund policies are as follows:

- **Online Payments**: No refunds are issued for online payments.

- **In-Person Payments**: Refunds are available within 14 days of payment.

Our **cancellation policy** requires a minimum of 24 hours' notice before your scheduled appointment. If you do not notify us within this period, full payment will be charged.

**6. Intellectual Property**

All content provided on our website, including exercise guides, rehabilitation guides, programmes, resources, videos, and other materials, is the intellectual property of CJ Performance Healthcare. You may not copy, redistribute, or use this content for any purpose other than personal, non-commercial use.

**7. Prohibited Activities**

We maintain a zero-tolerance policy regarding the misuse of our content and abusive behaviour. Prohibited actions include, but are not limited to:

- Redistributing or misusing our proprietary content.

- Engaging in abusive, harmful, or inappropriate behaviour towards staff or other users.

**8. Limitation of Liability**

Our services are provided by qualified graduate sports therapists. While we take all reasonable steps to ensure safe and effective services, we cannot guarantee specific results. Services provided by CJ Performance Healthcare should not replace professional medical advice for serious or emergency health issues.

**9. Termination**

We reserve the right to terminate or suspend your access to our services if you violate these terms or engage in prohibited activities. In such cases, no refund will be issued.

**10. Governing Law**

These Terms of Service are governed by and construed in accordance with UK law. Any disputes will be resolved in UK courts.

**11. Changes to Terms**

We may update these Terms of Service from time to time. Significant changes will be communicated to you via email. Please review these terms periodically to stay informed of any updates.

**12. Contact Information**

If you have questions about these Terms of Service, please contact us at:

**Email**: admin@cjperformancehealthcare.co.uk